Class of Service Options

System-generated, protected field. Indicates the number of the COS that you want to edit or clear. The system supports up to 110 different class of services. COS 100 should be reserved for use by ARS for routing calls over Direct IP Routes (see ARS Routes form). Its use for other applications is allowed but not recommended. Only the COS number is reserved; the actual COS options can be changed. COS 101 is used for devices that use Automatic DN Selection during registration.

IMPORTANT: COS values above 96 should not be used in networks unless the entire network is upgraded to MCD 5.0 or higher.

Enter a meaningful name to describe the COS. The Comment can be up to 15 characters in length.

Blank

Select the "Logout" option when you want to automatically log out agents who do not answer ACD calls.

Select the "Absent" option to automatically set agents' presence to absent from all their groups when they do not answer. The "Absent" option ensures that calls are requeued to the path and that the Hot Desk ACD Agent stays logged in (has access to personal speed calls, features, and phone settings as well as the ACD agent functions).

Select the "Make Busy" option to automatically set agent to Make Busy from all their groups when they do not answer.

Any option selected ensures that calls are requeued to the path and that the Hot Desk ACD Agent stays logged in (has access to personal speed calls, features, and phone settings as well as the ACD agent functions).

Logout

Enter a value between "0" and "125" seconds. Automatically applies the ACD behavior defined for the agent's Agent Behavior on No Answer ACD option when the timer expires.

Entering a value of "0" disables both automatic logout and automatic absence.

NOTE: Ensure that this timer is equal to or greater than Answer Plus Delay To Message Timer. Otherwise, when this timer expires, the first RAD is not played.

15 seconds

Select "Yes" to allow agents, either traditional ACD agents or hot desk ACD agents, to log in without being presented ACD calls. If you set this option to "Yes", agents must clear Make Busy status from their sets before they will start receiving ACD calls.

No

Select "Yes" to monitor the associated directory number.

See Silent Monitor/Whisper Coach for more information.

No

Select "Yes" to monitor non-prime line appearances on the target device. Monitoring is initiated by invoking the feature and dialing the prime DN but is applied to whichever line (prime on non-prime) is in use.

See Silent Monitor/Whisper Coach for more information.

No

Select "Yes" to allow silent monitoring (supervisors can listen in on agents conversations, with or without the agent knowing it).

See Silent Monitor/Whisper Coach for more information.

No

Select "Yes" to display the name or directory number of the monitoring supervisor on the IP telephone being monitored.

See Silent Monitor/Whisper Coach for more information.

No

When this option is enabled in the COS assigned to an ACD Agent, a recall to the ACD Agent is rerouted if a busy condition is encountered.

NOTE: A destination number must be programmed in the Call Rerouting Second Alternatives form.

No

This timer applies to ACD extensions only. Enter a value in the range of "0" to "14400" seconds in increments of one second. The timer is activated after an agent has completed a hunt group call. The agent will be unavailable for the time programmed. If an agent doesn't want to wait for the programmed time to expire, he/she can press Cancel.

0

This is applicable only to SUPERSETs. SUPERSETs are not supported by the MiVoice Business system.

No

Select "Yes" to allow the paged telephone to accept an Off-Hook Voice Announce call.

NOTE: If a 6920 or 6930 set is active in a headset call, then the Off-Hook Voice Announce feature is not supported.

No

Select "Yes" to automatically establish a handsfree call in response to a Direct Page or Off-Hook Voice Announce.

No

Select "Yes" to prevent a station from being overridden by another station during a call. “Yes” should also be selected if a Fax machine is being connected to this port or uses this trunk.

No

This option disables the tone that the parties in a call would normally hear when a user performs Executive Busy Override.

NOTE: This feature may violate provincial, state, or federal statutes including without limitation criminal, or privacy legislation. VARs, and customers are hereby warned to check local laws to ensure that use of this feature does not contravene any such statutes.

All parties involved in the Executive Busy Override must have this option enabled in their COS. Otherwise, the tone is heard by all parties.

No

Select "Yes" to allow a station to override busy stations which do not have the busy override security in their Class of Service. This feature is activated by dialing the override access code on reception of busy tone during a station-to-station call. A warning tone is presented to all concerned parties before the override takes place.

NOTE: This feature cannot override a member of a Conference Call.

No

Enter a value in the range of "1" to "120" seconds in increments of one second. This timer defines the length of time busy tone is presented to a station.

30 seconds

Enter a value in the range of "2" to "5" seconds in increments of one second. This timer defines the length of time the system waits for a dialed digit when the digits dialed to that point do not form a unique number. If two numbers have the same leading digits, a conflict arises when a station dials the digits required to complete a call to the number with the least number of digits. Since the two numbers have the same leading digits, the system is unable to route the call to the first number because there is the chance that the caller may dial the remaining digits for the second number. If a pause in excess of the dialing conflict timer is detected, routing of the call to the first station will take place. The Dialing Conflict Timer value must be less than the Interdigit Timer value.

3 seconds

Enter a value in the range of "5" to "90" seconds in increments of one second. This timer defines the length of time the system waits for the first dialed digit on off-hook before presenting the station with reorder tone.

15 seconds

Enter a value in the range of "3" to "90" seconds in increments of one second. This timer defines the length of time the system waits between dialed digits before presenting the station with reorder tone. This timer is overridden by the dialing conflict timer if the digits dialed form a conflicting number.

NOTE: After connecting to the CO, an LS trunk must detect digit tone within 15 seconds or the trunk will be disconnected.  Therefore, if you set the inter-digit timer for an LS trunk to greater than 15 seconds and no digit tones are dialed, the trunk will still disconnect after 15 seconds.

10 seconds

Enter a value in the range of "1" to "60" seconds in increments of one second. This timer defines the length of time reorder tone is presented to a station before it is locked out by the system.

45 seconds

Enter the length of time that a call can take place before the caller receives a warning tone. Allowable values are from "2" to "480" minutes.

10 min

Enter a value in the range of "0" to "10" minutes in increments of one minute. This timer governs the length of time that a call can continue after the initial Call Duration warning tone has sounded. At the end of this programmed time, the call will be forcibly cleared down.

0 min

Select "Yes" to restrict the duration of a call on external calls.

No

Select "Yes" to restrict the duration of a call on internal calls.

No

Enter a value in the range of "0" to "125" seconds in increments of one second. This field defines the length of time a call can camp on to a busy station before it is either answered or forwarded to a Call Forward No Answer point.

0 seconds

Enter a value in the range of "0" to "125" seconds in increments of one second. This timer defines the length of time a station rings before the call is forwarded (the timer is reset each time a call is forwarded) or the length of time a hunt group or answering point rings before the call is rerouted to the Call Rerouting First Alternative point. It is strongly recommended that this value be smaller than either the System Options Call Rerouting Timer or the Answer Plus System Reroute Timer in this form.

NOTE: To avoid cutting off a recorded announcement, this timer must be set so that it does not expire while the RAD is active.

15 seconds

Select "Yes" to allow a station to override any call forwarding on the destination set, when the relevant access code is dialed.

No

Select "Yes" to allow a station to forward calls to external numbers.

No

Select "Yes" to allow a station to forward calls to internal numbers.

Yes

Select "Yes" to allow a station to receive calls forwarded from another station. This COS option applies to Call Forward Follow Me (third-party) or I Am Here forwarding only. When the Call Forwarding - Accept option is selected, forwarding to a hunt group cannot be inhibited.

Yes

Select "Yes" to reroute calls if your calls are always forwarded to a particular destination, and it is busy. This option has no effect on network calls when the DPNSS/QSIG Diversion Enabled system option is enabled.

No

Select "Yes" to provide "splash" ringing of 500mS duration on sets called while Call Forward - Follow Me or Call Forward - I Am Here is active.

No

This option determines whether the system will apply any call reroute programming to a call after it been diverted. This option applies to the party which initiates the first diversion.

With this option set to Yes, after the original call diverts, call rerouting programming for any subsequent destinations will not be followed. However, call forward programming at the subsequent destinations will be followed.

With this option set to No, once the original call diverts, both call rerouting and call forward for subsequent destinations will be followed.

No

This option applies to calls forwarded via the Forward softkey to destinations that have call forwarding disabled. By selecting "Yes" calls will instead go to the call reroute destination programmed for the call forward destination.

NOTE: The softkey is presented only if the call reroute destination is programmed and the COS option is enabled.

No

Select "Yes" to activate and cancel call forwarding - follow me on a non-prime line from a prime line.

No

Select "Yes" to allow a non-prime line to invoke or cancel call forwarding - follow me.

No

Select "Yes" to allow a third party to forward a directory number.

No

Select "Yes" to allow you to invoke Call Forward - Follow Me - Third Party from a prime or non-prime line.

No

Select "Yes" and call rerouting occurs based on a held party's device type. For example, a DID call is answered and transferred with supervision to another extension. The extension does not answer and the call is rerouted. The supervised transfer is recognized as Internal. If this option is set to "No", Call Rerouting occurs based on the device type Internal.

Yes

Select "Yes" to allow a station to place calls on hold. IP Phone users and digital phone users place calls on hold by pressing the HOLD key. ONS set users place calls on hold by flashing the switchhook and dialing the call hold code (see Feature Access Codes).

Yes

Select "Yes" to allow a station to retrieve calls placed on hold at other stations by dialing the remote retrieve code followed by the station number where the call is on hold.

Yes

Select "Yes" to allow the HOLD on a multiline set to retrieve the last held call.

No

Enter a value in the range of "10" to "600" seconds in increments of one second or leave blank. This timer defines the length of time a station is placed on hold before a recall to the holding station is attempted.

If left blank, a call on hold never recalls the holding party and remains on hold until retrieved or cleared by the held party.

NOTE: The 5302 IP Phone, Generic SIP phones and SIP DECT phones do not support call hold recall. If you place a call on hold by pressing the Hold key, the call will not recall the phone after the Call Hold Timer expires.

CAUTION: Unexpected long distances charges may result from calls placed on hold and forgotten if there is no recall to alert the holding party.

30 seconds

Select "Yes" to ensure that callers who are put on hold or parked hear the Music On Hold source from the same system that activated the Hold or park service. This is especially useful for different locations or departments within a DPNSS network that want callers on hold or park to hear information pertaining to their desired endpoint.

No

Select "Yes" to apply Music on Hold instead of ringback to inbound trunk calls that are transferred.

No

This option controls whether the holding or held device's Call Hold Recall timer is used to time hard hold recalls. When the option is set to "No," the Call Hold Timer in the held party's COS is used. If set to "Yes," the timer used is the one in the holding device's COS.

NOTE: In a network, the Call Hold Timer used is the one at the holding device's switch. For example, a public network trunk call that transits one switch (A) to another (B) where it is placed on hard hold is subject to the timer at the terminating switch (B).

No

This timer defines the length of time a call stays parked before it recalls the parking station. Enter a value in the range of "1" to "600" seconds in increments of one second.

180 seconds

Select "Yes" to permit a station (including consoles and embedded voicemail ports if you want to use the Auto Attendant Park and Page feature) to park calls.

No

Select "Yes" to allow an extension user to answer calls, except recalls and callbacks, to an attendant console by using the Call Pickup - Directed feature and dialing the console prime line number.

The console must have "Call Pickup - Directed: Accept" enabled in its Class of Service for its calls to be picked up.

No

Select "Yes" to allow a call to a set to be retrieved by other stations in its pickup group. Sets with this COS option enabled must be placed in pickup groups through the Pickup Groups form.

Yes

Select "Yes" to allow a call to a set to be retrieved at other stations by dialing the directed call pickup access code followed by the number of the ringing station. This feature is applicable for any ringing station. The programming of pickup groups is not required for this feature.

Yes

Select "Yes" to allow a Call Pickup group member to preview information associated with the call they intend to pick up. See Call Pickup - Dialed for details.

No

Select "Yes" allows the extension user to invoke the Call Privacy feature which block any audible camp-on tones, and prevents intrusion of any kind (for example - busy override). The user activates Call Privacy by dialing a code immediately prior to the call, or during a call (after temporarily placing the other party on hold). Call Privacy remains effective for the duration of the call.

No

Select "Yes" to replace the extension user's name on PSTN-bound calls with the contents of the Department field in the Telephone Directory (TelDir) form. (Used to conceal a caller's identity for privacy or security reasons.)

NOTE: When this option is enabled on an outgoing trunk and the Department field in the TelDir form is blank, a dash (-) is substituted for the user's name.

No

Select "Yes" to ensure outgoing PSTN (SIP or PRI) trunk calls do not include name information.

No

Select "Yes" to permit any other set in the same key system group to enter a conversation on a key line. Multi-line set users join the call by pressing the flashing line key. Single line sets must be the prime member of the key system group and join the call by going off-hook. This feature applies to MiVoice IP Phones and 2500 sets only.

See Groups - Key System and Multicall.

No

Select "Yes" to permit the identity of the called or calling party to be passed across digital public network links (DASS II only).

No

Select "Yes" to allow a user, upon hearing camp-on tone, to place the current call on hold and connect to the camped-on caller by flashing the switchhook. The user may then shuttle between the two callers by again flashing the switchhook. Applies to industry-standard sets only.

No

Select "Yes" to allow ONS CLASS sets that are on-hook to display CLID information. As well, some ONS CLASS sets support Visual Call Waiting while in a talking state with a waiting call (off-hook).

No

Enter the length of time while listening to a ringback (or ringing) tone before system performs an auto camp-on to the busy line. Values range from 0 to 30 seconds. A blank field turns the timer off and provides busy tone to a caller when calling a busy extension, unless the final destination is a voicemail hunt group with no available members; in this case, the caller listens to a ringback tone until a port becomes available.

For sets without softkeys, ONS stations and callers are presented with the busy tone followed by Music On Hold when the auto callback occurs. Sets with softkeys do not require auto camp-on since they provide a "Wait" soft key that gives the user control over camp-on.

NOTES

• The timer should be disabled (field blanked) for SIP phones.

• Setting the Auto Camp-on Timer to 0 seconds can result in callers not getting a busy signal when they encounter a busy internal line. Set a longer time, e.g. 10 seconds, to ensure that the caller will receive the busy signal.

• Auto Campon timer does not apply to trunks.

10 seconds

Enter a value in the range of "0" to "180" seconds in increments of one second. This timer defines the length of time a trunk is allowed to camp on before a recall to the transferring station is attempted.

10 seconds

Select "No" to disable the Camp-on feature. The external user will hear a busy tone and the called party will have no visual or audio indication of the waiting call.

A blank value for the Auto Campon Timer disables the Camp-on feature on the trunk regardless of the setting of this COS.

Yes

Select "Yes" to allow the extension user to receive a call placed using the Directed Voice Call feature. Applies only to extensions equipped with a handsfree speaker and microphone.

No

Select "Yes" to allow the extension user or console attendant to initiate a call using the Directed Voice Call feature.

No

Select "Yes" to present calls placed using the Directed Voice Call feature to the terminating extension at maximum volume. "No" uses the current volume setting.

No

Enter the length of time (0-60 sec) a call path or hunt group name is displayed on a Mitel display telephone after an ACD agent answers or the length of time a ring group name/number displays after a member of the group answers.

For ACD calls, a value of 0 (zero) causes the path to be displayed for the duration of the call after the agent answers.

For NameTag hunt group, the value applies whether the call is being answered for the first time, as the result of a local transfer or forward, or as the result of a recall or hold retrieve.

For Ring Group calls, blank (the default) will cause the group member's display to immediately change to the caller name/number upon answer.

Blank

Select "Yes" to allow ONS CLASS/CLIP sets to display the caller's name, and time and date of the call. If the caller's name is private, the set interprets the information received as a private name. If the caller's name is not provided to the switch, the set interprets the information received as an unavailable name.

Yes

Select "Yes" to allow ONS CLASS/CLIP sets to display the caller's number, and time and date of the call. If the caller's number is private, the set interprets the information received as a private number. If the caller's number is not provided to the switch, the set interprets the information received as an unavailable number.

Yes

Select "Yes" to display ANI and DNIS information on Mitel display telephones and attendant consoles. Select "No" to inhibit the display of information. The ANI/DNIS feature must be enabled.

NOTE: Mitel display telephones cannot display both ANI and DNIS information concurrently.

No

Select Yes to display only ANI information. Select No to display DNIS digits when the set is called, and ANI digits once the call is answered.

This field is specific to display telephones and attendant consoles that provide ANI/DNIS information.

For ring groups, this option controls whether the ring group's information (DNIS) or the caller's information (ANI) is displayed when a MINET small-display, an EHDU or a SIP device (excluding SIP DECT 6xx devices for which both ANI and DNIS are displayed) is ringing. To display the ANI information for the ring group when the call is ringing, set this option to Yes. To display the ring group's information when the call is ringing, set this option to No. In addition, if the ring group has EHDUs as members, then set the ring group's Public Network Access via DPNSS option to Yes.

In 5540 IP attendant consoles, this option controls whether Dialed Number (DNIS), caller's information (ANI) or the caller's name is displayed. If this option is set to No, truncated DNIS and full ANI information is displayed. The caller's name is not displayed. If the option is set to Yes, truncated ANI information and the caller's name is displayed. DNIS information is not displayed.

No

Select "Yes" to display calling line identification on multicall and keyline appearances of directory numbers for multiline sets. Select "No" and no information is displayed..

No

This timer is assigned a value in the range of "3" to "125" seconds in increments of one second. When "Display Caller ID on Multicall/Keylines" COS is enabled, this timer defines the length of time that the Calling Line ID is displayed when a call is waiting on a non-prime line. See Groups - Key System and Multicall for more information.

When Call Pickup Display is enabled, this timer defines the length of time a Call Pickup group member stays in the Preview mode, if no action is taken to complete or end the pickup before this timer expires. See Call Pickup - Dialed for more information.

5 seconds

Select "Yes" to display the original caller ID on a single-line display set when it receives a forwarded/rerouted call (internal or external). The default (No) displays the forwarding/rerouting party in the form, 'From <DN>.'

No

Select "Yes" to retain dialed digits on the LCD display of Mitel display telephones and attendant consoles after an outgoing call is connected. If the call is transferred or placed on Hold and retrieved from another telephone, the dialed digits appear on the display of the new telephone.

No

Select "Yes" to send DNIS information (without digit modification) to a DID trunk programmed as an ANI/DNIS delivery trunk. Select "No" and DNIS digits are displayed in their modified form.

The display of DNIS information at a set or console is controlled by the Display ANI/DNIS/ISDN Calling/Called Number and Display ANI/ISDN Calling Number Only COS options.

No

Select "Yes" to display DNIS information (which is currently the Key Label associated with a key) on keys instead of calling line ID (CLID).

For 53xx self-labeling devices:

• Prime line always shows the CLID, regardless of this COS.

• Single line never shows the CLID, regardless of this COS.

• Multicall and Key System lines display only the CLID if this COS is disabled and Float Keys are enabled, otherwise they always display the label.

For 69xx self-labeling devices:

• Prime line and Single line always displays the label when this COS is enabled, otherwise CLID is displayed.

• Multicall and Key System lines will display only the CLID if this COS is disabled and the COS Display Caller ID on multicall and keylines is enabled, otherwise they always display the label.

No

Select "Yes" to transfer a call and have the name and/or number of the held call delivered (the appropriate COS options must be enabled).

No

Select "Yes" to display the call transfer destination name (and number if available and if space on the display permits) when a recall of an unsupervised transfer occurs. The default (No), displays "RINGING YOU BACK" on the recalled extension.

NOTE: If forwarding occurs, the recall information displayed will be that of the initial transfer destination, not the forwarding destination.

No

Select "Yes" to display the extension user's name and extension number on calls to an external hot desk user. The default (No) displays the public identity (i.e., the  corporate telephone number) of the outgoing trunk.

CLID for internal calls to EHDUs is supported on PRI or SIP trunks.

NOTE: CPN substitution is illegal in some jurisdictions and may be restricted by some PSTN service providers. Consult your local service provide for confirmation before enabling this option.

No

This option determines whether an incoming trunk call that the attendant transferred to an unanswered extension (including Hunt, Pickup, and Ring groups) continues to ring the extension after the trunk's No Answer Recall Timer expires. When the option is set to "Yes" in the attendant's COS, the console and extension will keep ringing until one of them answers the call. When the option is set to "No," the extension is released (and stops ringing) immediately after the recall timer expires.

This option can also be applied to extensions.

No

Select Yes to send the caller ID to the public network when an ISDN/DPNSS call is made from a non-prime line.

NOTES

• With this option enabled, when a trunk call is made from a non-prime line, the non-prime line is sent as the caller. If programmed in the Associated Directory Numbers form, the public number of the non-prime line is sent and the device's non-prime line is the billable device. If this option is disabled and a trunk call is made from a non-prime line, then the device's prime line is sent as the caller. If programmed, the public number of the prime line is sent and the device's prime line is the billable device. For more information on trunk call billing, see Call Billing for SIP Gateway.

• This option must be enabled in the Class of Service of the set's prime DN.

• When a network call is answered by a monitored device on a local MiVoice Business system, the event information reported is dependent on this option. If this option is disabled, a non-prime line is identified by the DN of physical phone’s prime line. If this option is enabled, then a non-prime line is identified by the DN of the non-prime line.

No

Select "Yes" to allow the called party information on a display phone to be updated with the name or number of the destination whenever a call originating from the phone is forwarded or rerouted to a new destination. The update occurs only if the new destination is ringing.

When the call to the new destination is routed over a Common Channel Signaling (CCS) public network trunk (ISDN or DASS2), the called party number and name information presented by the trunk will appear on the calling party's display. For non-CCS public network trunks, the trunk label is presented on the calling party's display if available; otherwise, the trunk number appears prefixed by the letter "T".

This option is not supported

• on QSIG trunks

• for calls that are forwarded due to call park timer expiry

• in conjunction with suite services or clustered hospitality

No

Applies to calls forwarded or rerouted to the ACD path and to ring groups. For ACD calls, select "Yes" to assign priority to the forwarding/rerouting information over the path information (name and number) on the ringing agent's telephone. For Ring Groups, select "Yes" to assign priority to the forwarding/rerouting information over group information on the ringing member's telephone display.

This option is controlled by the COS of the ACD path or ring group.

NOTE: This option applies to calls arriving at the agent from local or remote paths, or from a Ring Group overflow. It does not affect the display of interflow or unavailable calls.

No

Example

For call forward on supported 53xx devices, enabling the option displays "FROM John Doe" instead of "FROM 1000 ALWAYS". Which helps users to answer more appropriately by showing them who the caller was trying to reach.

NOTE: The number is only removed if the system recognizes it—that is, the number resolves to a name in Telephone Directory.

No

Select "Yes" to make the extension number and name private so that neither display on other system extensions during call processing. The abbreviation "PRIV" or "PRIVATE" will display instead depending on the set types. This option can be overridden by the Suppress Delivery of Caller ID Display between Sets - Override COS Option.

NOTES

• This COS option is only examined when calls are between display phones.

• The option does not function directly over trunks, but will function indirectly if “travelling class marks” are enabled in a clustered network

• Private names and numbers are displayed on Attendant Console.

No

Select "Yes" to ignore the Suppress Delivery of Caller ID Display between Sets COS option in an extension's Class of Service. This option should be enabled on any telephones that require calling party identification.

No

Select "Yes" to mask account codes with asterisks on phones equipped with displays.

NOTE: This option does not apply to Attendant Consoles nor does it mask account codes in SMDR records.

No

Select "Yes" to keep the last number dialed from appearing on telephones that support Redial number display. Only the display is affected by this option; the Redial feature continues to function whether the option is enabled or disabled.

NOTE: Setting this field to "Yes" does not ensure full privacy on telephones equipped with the blue Menu (Applications) key, which provides access to Call History and redial information even if this option is enabled.

No

Select "Yes" to prevent camp-on tone from being presented to a station. Although the camp-on feature is not disabled by selecting this option, any audible notification is disallowed and camp-on is applied without intrusion on the called party's line. “Yes” should also be selected if a Fax machine is connected to this port or uses this trunk.

No

Select "Yes" to return a single ring cadence on a trunk. Enable this feature when a trunk is used for modem dial-in access as the external double ring cadence is often detected as a busy by the modem.

Enable for Tie trunks to override the Ringing Cadence for Tie Line Calls setting in the Display of DASS OLI/TLI information requires that the ANI/DNIS field be enabled. form.

No

Select "Yes" to return busy tone instead of dial tone when the far end hangs up. This option is commonly used for analog devices such as FAX machines to prevent them from remaining in an off-hook state after an incoming call is ended.

No

Select "Yes" if a Fax machine is connected to this port or uses this trunk. The following additional COS options are recommended for fax support:

• Camp-on Tone Security

• Busy Override Security

No

Select "Yes" to permit the user's station to be controlled by the host computer.

Enable this option to utilize full functionality of the following devices:

• 5140 IP Phone

• 5240 IP Phone

• Navigator

• 5312 IP Phone

• 5324 IP Phone

• 5330/5330e IP Phone

• 5340/5340e IP Phone

• Hot Desking Devices

• 5560 IPT

• 5320/5320e IP Phone

• 5360 IP Phone

Yes

Select "Yes" to permit the initiation of an HCI monitor against a user's station.

Enable this option to utilize full functionality of the following devices:

• 5140 IP Phone

• 5240 IP Phone

• Navigator

• 5312 IP Phone

• 5324 IP Phone

• 5330/5330e IP Phone

• 5340/5340e IP Phone

• Hot Desking Devices

• 5560 IPT

• 5320/5320e IP Phone

• 5360 IP Phone

Yes

Select "Yes" to disable green Busy Lamp Field (BLF) lamp flashing for logged out hotdesk users.

See Busy Lamp Field Indication for more information.

No

Enter the length of time in hours (range 0 to 168), after which, the hot desk user is automatically logged out regardless of whether the hot desk user is active or not.

NOTE: The "Hot Desk Auto Logout Timer" is not applicable to traditional ACD agents.

0 hours

(Disabled)

Select No to disable the DTMF functionality for EHDUs (to prevent toll fraud). If disabled, EHDUs cannot enable features through FACs or mid-call features by dialing numbers using the device's keypad. You can use MiTAI applications to allow EHDUs to dial and enable features.

Yes

Select "Yes" to allow an external hot desk user to have access to mid-call features.

Yes

Select "Yes" to force an external hot desk user to press a DTMF key to answer incoming calls. Use of this option is only required if the terminating trunk fails to provide true answer supervision.

See External Hot Desking - Programming for information on how to program trunks when using this option.

Yes

Select "Yes" to allow an external hot desk user to receive dial tone when the other party hangs up. Select "No" to disconnect the call and clear the trunk.

NOTE: When the call is disconnected, regular EDHUs are subject to handling by the CO or remote PBX. Remote Suite EHDUs are hot-lined back to the Hospitality ICP node if they remain off-hook.

Yes

Select "Yes" to allow an external hot desk user to remain permanently logged in.

NOTE: This option does not apply to external hot desk agents.

No

Enter the feature access codes to enable message waiting indication (MWI) for external hot desk users (EHDUs). Can be up to seven digits in length. Permitted character are 0 to 9 and *. Both this field and the next (for disabling the MWI FAC) must be either programmed or left blank.

Blank

Enter the feature access codes to disable message waiting indication (MWI) for external hot desk users (EHDUs). Can be up to seven digits in length. Permitted character are 0 to 9 and *. Both this field and the previous one (for enabling the MWI FAC) must be either programmed or left blank.

Blank

Yes

Select "Yes" to enable Hot Desk remote logout on a device.

No

Select "No" to disable the dimming (backlight) feature on the display, which occurs when either the User Inactivity COS Timer or the Screen Saver timer programmed from the set expires. Select "Yes" to enable dimming (backlight) on the device. The default setting is "Yes".

This option applies to the following:

• MiNet 53xx and 69xx series phones only, excluding the 5540, 5312, 5320, and 5324

• registration DNs and not the hot desk DNs.

Yes

This COS is used to enable or disable the Bluetooth on supported devices. Using dropdown you can choose the values - Always Enabled, Always Disabled Enabled, and Disabled.

• Always Enabled - This is a default value. If assigned to a 69xx device, the feature will ALWAYS be enabled, regardless of the setting of the feature for a Hotdesk user. Consider this option as a DEVICE based setting, where the Hotdesk value is ignored.

• Always Disabled - If assigned to a 69xx device, the feature will ALWAYS be disabled, regardless of the setting of the feature for a Hotdesk user. Consider this option as a DEVICE based setting, where the Hotdesk value is ignored.

• Enabled - If assigned to a 69xx device, the feature will be ENABLED for the device when no Hotdesk User is logged in. Upon Hotdesk login, the setting of the feature for the Hotdesk user is evaluated and applied.

• Disabled - If assigned to a 69xx device, the feature will be DISABLED for the device when no Hotdesk User is logged in. Upon Hotdesk login, the setting of the feature for the Hotdesk user is evaluated and applied.  

Always Enabled

When the 69xx devices uses it's Blue tooth resource (BT) - Bluetooth Mobile Line, the MiVB will use this COS to determine if the user should be put into a certain state like - Call Forward Always (CFA), Do Not Disturb (DND), or Blank (Default Behavior).

• Call Forward Always - If a CFA destination has not already been configured for the user, then there won't be any changes when this feature is invoked.

• Do Not Disturb - If the user does not have the COS option Do Not Disturb enabled, then there won't be any changes when this feature is invoked.

Blank

When the 69xx devices uses it's Blue tooth resource (BT) - Bluetooth - PC Audio, the MiVB will use this COS to determine if the user should be put into a certain state like - Call Forward Always (CFA), Do Not Disturb (DND), or Blank (Default Behavior).

• Call Forward Always - If a CFA destination has not already been configured for the user, then there won't be any changes when this feature is invoked.

• Do Not Disturb - If the user does not have the COS option Do Not Disturb enabled, then there won't be any changes when this feature is invoked.

Blank

Select "No" to disable the Callback feature.

If Callback is disabled:

• the Callback or Call Me Back softkey is not presented on the calling phone.

• the Callback FAC and the Callback Feature Key are disabled.

NOTE: This COS has no impact on the Messaging - Callback feature.

Yes

Select "Yes" to allow a station user to dial a Clear All Access code to remove the following activated features on a remote station: all call forwarding, do not disturb, displayed advisory messages, callbacks to other users, timed reminders, and auto-answer.

No

Select "Yes" to allow the new Teleworker (TW) visual notification on the supported Minet Sets.

A popup appears on the phone’s display when all of the following conditions are met:

• Phone connected to MBG (determined via the setting of the MBG connected bit in the Device Registration Ack Minet message)

• Phones does not get the call server address via DHCP options (i.e. call server programmed statically via call server, MiVoice Border Gateway, or RCS)

• The router/gateway MAC address has changed from the previous phone bootup

No

The 'Call' softkey is also not available for personal speed calls. To send a speed call without a delay, include the '#' at the end of the personal speed call number or go off hook after pressing the speed call key.

No

Select Yes to prevent phones from receiving calls when they are already engaged in a call. The incoming calls are immediately forwarded to an alternate destination such as voice mail. If an alternate destination is not available, the system returns busy tone.

This option applies only to line keys that the device "owns". Keys a device owns are:

• appearances of its own prime number

• a phantom DN programmed no where else in the system.

Phantom DNs appearing on multiple devices are thus exempt from the "Force Device Busy If Any Line In Use" option; calls to the DN will alert all devices with an appearance of the DN whether or not the device is busy.

Furthermore, enabling this option effectively turns a multicall group into a one-busy-all-busy group.

NOTE: This option does not apply to Mobile Lines on 6900 series phones.

No

Select "Yes" to allow users to save the handset volume on their sets. A change to this parameter will not take effect until the IP phones are rebooted

Even with this parameter set to "Yes," the handset volume will revert to the default

• if MiVoice Business is rebooted

• if the set is reset

• if the set is a dual mode (SIP and MiNET) model and the volume was saved at its maximum level.

No

Select "Yes" to allow users to limit the functionality of the hookswitch on the headset to mute only.

The default ("No") also allows the hookswitch to answer and release active calls

No

Select "Yes" to allow users on an active call to hear a ring burst (camp-on) tone on the headset (instead of the set's speaker) when a second call is presented on another line.

No

Select "Yes" to set the radio transmit power of the 6930/6940 DECT headsets to high power, allowing greater roaming range.

Select "No" to set the transmit power to low power.

When multiple DECT headsets are in use, set this option to "No" to prevent interference between them. For more information, refer to the Mitel IP Sets Engineering Guidelines document.

NOTE: When hotdesking is enabled, the device's registration directory number or host station is the COS that manages this option to control the headset settings.

NOTE: For the changes to take immediate effect, the headsets must be in the cradle when you make the changes.

Yes

Select "Yes" to operate the 6930/6940 DECT headset in wide band audio mode.

Select "No" to operate in narrow band audio mode.

Wide band requires two DECT radio channels per headset while the narrow band requires only one.

When multiple DECT headsets are in use, set this option to "No" to minimize channel consumption and avoid long delays in audio. For more information, refer to the Mitel IP Sets Engineering Guidelines document.

NOTE: When hotdesking is enabled, the device's registration directory number or host station is the COS that manages this option to control the headset settings.

NOTE: For the changes to take immediate effect, the headsets must be in the cradle when you make the changes.

Yes

This option applies to 5005, 5010, 5020, 5205, 5207, 5212, 5215, 5215 DM, 5220, 5224, 5320/5320e, 5330/5330e, 5340/5340e, 5304, 5312, 5324, 5360, SpectraLink, Open Phone and Navigator IP Phone. It also supports single line IP, analog, and SIP sets. Select Yes to support the Phone Lock feature.

No

For 69xx IP phones, enter 0 to disable Language, Voicemail, Call Forward, Voice Services, WiFi, Bluetooth, and Reset settings in the Settings menu. This also disables the long key press functionality. Or, enter the length of time (range 1 to 5 seconds) for which a programmable key (PK) must be held down to launch the key programming application.

For 53xx IP phones, enter 0 to disable the long key press functionality. Or, enter the length of time (range 1 to 5 seconds) a programmable key (PK) or the Settings must be held down to launch the Superkey menu on 53xx phones.

Also applies to the activation/deactivation of Call Screening from a secretarial station.

For more information, see Long Key Press.

0 seconds (Disabled)

Select "Yes" to disable the multi-color line status of a line key.

See Multi-color LED Indication for more information.

No

For EHDUs:

The timer starts when a call to the group fails to ring the device. The device must be logged in and available to trigger the timer. An example of an unavailable device is one that is engaged in a personal PSTN call. Since the PSTN provides no signaling to MiVoice Business when such calls are terminated, the timer is needed to re-offer the group call to the device. The timer value determines the interval between offers.

For unavailable states known to MiVoice Business (busy on, or ringing from, a call originating on MiVoice Business; Out of Service, Maintenance Busy, DND, etc.), no Resize Timer is started and thus no attempt is made to offer the calls.

The timer is also used when no trunks are available to place a group call to the external hot desk device.

An EHDU/EHDA with an active (running) Reseize Timer will appear busy to a new group call. Call handling follows the usual busy member treatment for that group.

NOTES

• For devices belonging to multiple call groups, once a Reseize Timer is started no other group calls will be presented to the device for the duration of the timer.

• The Reseize Timer is non-resilient. If an external hot desk device fails over while the timer is running, it will not restart on the secondary controller. Likewise, when the device fails back to its primary controller.

• An EHDA retains its position in the agent availability queues while its Reseize Timer is running.

• The Reseize Timer has no affect on direct calls to an EHDU/EHDA. Thus, a direct call will still attempt to ring an EHDU/EHDA that has a running Reseize Timer.

• An external hot desk user can stop a Reseize Timer by logging out or logging in using a different hot desk user directory number or external hot desk agent ID.

• An EHDA with an active  Reseize Timer is counted as an available ACD group member.

For Remote Directory Number (RDN) members of a Ring Group:

When the RDN member is not available (Out of Service, Busy, DND, or Make Busy), the Ring Group's Reseize Timer on the group's controller is used against the remote member. Until the timer expires, the remote member cannot be seized.

Since the remote member can belong to multiple Ring Groups on the same controller, the timer of the first called group is used for all groups to which that member belongs. When the timer expires, the next called ring group's timer is used.

When all members in a Ring Group are remote and not available, the call will continue to ring until one of the following events occurs:

• a member becomes available and answers the call (assuming that the reseize timer has expired)

• the call is routed to the overflow destination (if programmed) after the group's ringing timer expires

• the call is rerouted (if Rerouting is programmed and overflow point is not programmed against the Ring Group)

• the system ringing timer expires; at this point, any provisioned exception handling is applied

NOTE: When an EHDU is a remote member of a Ring Group, the reseize timer of the group, not the EHDU's, is used. However, if the EHDU is a member of a PRG and the PRG is  a remote member of a Ring Group, then the EHDU's and the remote member's reseize timers are used at the same time, but on different controllers: remote member of the Ring Group controller and the EHDU on the remote member's controller.

180 seconds (3 minutes)

Select "Yes" to allow the user of Mitel display telephone to establish a timed reminder that rings the telephone once at a prearranged time and displays the prompt "Timed Reminder".

Yes

Locks the phone if idle longer than the timer value to protect against unauthorized use. Enter a value from 1 to 60 minutes or 0 (zero) to disable the timer and keep the phone from locking due to inactivity. If enabled, the timer also turns off or dims (as determined by the Backlighting Enabled COS option) the phone's backlight.

The timer applies to 53xx and 69xx series phones only.

For hot desk users, the timer applies to the mobile directory number (DN), not the registration (phone) DN.

Activity on the phone includes, but is not limited to, the following:

• User presses any key

• User goes off hook

• User touches the screen on a 5360

• Any audio playback, including listen to music on hold. (Use of the Music feature to play audio while the set is idle is considered inactive time.)

NOTES

• If the User Inactivity Timer is enabled, it overrides the Screen Saver timer.

• Enabling the timer removes options for configuring the screen saver application on 5330, 5340, and 5360 IP Phones.

0 (Timer disabled)

Select "Yes" to allow the reception of a Group Page.

NOTE: Do not enable for Symbol Wireless phones.

No

Select "Yes" to allow the initiation of a Group Page.

NOTE: Do not enable for Symbol Wireless phones.

No

Select "Yes" to prevent another user from overriding a station currently using the loudspeaker pager. This option does not prevent an all-zone page from overriding an individual-zone page.

NOTE: Do not enable for Symbol Wireless phones.

Yes

Select "Yes" to allow a station user to interrupt the current loudspeaker pager user, forcing the current user off the system after they receive an override warning tone. The main purpose of providing such a facility is to deal with emergency situations.

NOTE: Do not enable for Symbol Wireless phones.

No

Select "Yes" to allow access to all 16 paging zones.

NOTE: Do not enable for Symbol Wireless phones.

Yes

Select "Yes" to permit the station user to access the loudspeaker pager on a zone by zone basis.

NOTE: Do not enable for Symbol Wireless phones.

No

Select "No" to enable the PC port on IP Phones or the 5540 IP Console, or select "Yes" to disable it. If this port is disabled, users cannot connect a PC to the IP network through the phone's PC port.

• When a hot desk user, hot desk ACD agent or traditional ACD agent logs in, the user's COS setting overrides the COS setting of the device's registration DN.

• If a set's COS is altered by an account code, the port setting is not changed.

• The port setting of a suite extension is determined by the COS of the suite extension, not by the COS of the primary suite extension.

NOTES:

• The PC port on the 5505 SIP Phone cannot be disabled.

• This COS is not supported for the 5560 IPT. Ensure to set this COS to No for the 5560 IPT.

No

Enter a value in the range of "0" to "300" seconds to apply to MiVoice Business RADs. The timer has two functions; time to first message and time between messages.

20 seconds

Enter a value in the range of "0" to "255" seconds to apply to MiVoice Business RADs. If a RAD has failed to clear down, then it is placed into an internal do not disturb state when the timer expires.

30 seconds

Enter a value in the range of "0" to "120" seconds to apply to MiVoice Business RADs. The timer is set to equal the actual time it takes to run the message. The call is automatically routed to the next point when the timer expires.

10 seconds

Enter a value in the range of "0" to "720" seconds. This timer operates similarly to the Call Forward No Answer timer, but controls second level rerouting. When the timer expires the call is rerouted to the second alternate.

NOTES

• If this timer is set to 0, the System Call Rerouting Timer is used. Otherwise, this timer overrides the system Call Rerouting Timer.

• This timer starts as soon as the called party starts ringing.

0 seconds

Select "Yes" to allow recorded messages for one-way, outgoing audio.

No

Select "Yes" to enable RAD greetings.

See RAD Greetings (Embedded Voice Mail) for more information.

NOTE: You must set "COV/ONS/E&M Voice Mail" to "No" when enabling this field.

No

Select Yes to prevent a call transferred from following a programmed call reroute or forwarding and return the call to the transfer. The call is recalled to the original destination after the No Answer Recall Timer expires.

Note: If the Call Forward No Answer Timer is smaller than the No Answer Recall Timer, then the call is forwarded to the next programmed destination and not recalled.

No

Enter a value to define the length of the time delay after an incoming call seizes a device until ringing is applied to the set. The set must be a member of a key system or multicall group. This timer is assigned a value in the range of "5" to "60" seconds in increments of five seconds.

10 seconds

Enter a value in the range of "0" to "125" seconds in increments of one second. This timer defines the length of time a transferred call rings another station before a recall to the transferring station, attendant console, or embedded voice mail Auto Attendant is attempted. If left blank, recall to the transferring station is disabled.

Leave the field blank to stop incoming trunks calls that were answered, and then transferred from recalling. Applies to unsupervised (blind) transfers only.

17 seconds

Select "Yes" to permit a person using a Mitel display telephone to answer a ringing line (prime or non-prime) at their set by going off-hook. If multiple calls are ringing, the system looks for the first ringing line on the set to answer, starting at the prime line and working through the line keys until one is found.

The default off-hook behavior is to only answer calls on the prime line even when other calls on the set arrived first. If the prime line is idle and non-prime lines are ringing, none of the ringing lines will be answered by going off-hook. Instead, dial tone is presented on the prime line to allow the user to initiate a call. To answer any of the ringing lines, the user must press the corresponding line key.

NOTE: When multiple calls are ringing a phone, the calling information presented on the display is always from the last call to arrive. With one exception, there is no guarantee that the calling information is actually from the call that is answered by going off-hook. The exception is 69xx phones: they always display information on the call to be answered.

No

Enter a value in the range of "5" to "300" seconds in increments of one second. This timer defines the length of time a station rings another station or external number.

180 seconds

Select "Yes" to activate trunking SMDR. External SMDR is given precedence over internal SMDR when the feature is enabled for the trunk in the call.

No

Select "Yes" to activate station-to-station (internal) SMDR.

No

Select "Yes" to allow the reception of ANI/DNIS digits. Use this option only with trunks that support the *ANI*DNIS* protocol.

No

Select "Yes" to allow the transmission and reception of device identity via DASSII trunks. Display of DASS OLI/TLI information requires that the ANI/DNIS field be enabled.

No

Select "Yes" to permit devices to originate calls via DPNSS trunks to CO trunks. Select "No" to disable network access.

No

Select "Yes" to leave a public network trunk connected solely with other public network trunks.

No

Select "Yes" if the trunk is connected to the Public Network. All trunks with this option set to "Yes" are recognized as Public Network Trunks.

NOTE: MSDN network features are not supported when this option is selected.

No

This option is not supported.

No

If a call is made to the Central Office (CO) on an ISDN trunk, the CO responds by sending a call progress message. In response to this message, the system sends an answer message to the calling party on the ISDN trunk. If the system is using Mitel Applications Interface (MiTAI) or Host Command Interface (HCI) to direct calls through a dialer or third-party application, this answer message can cause the called party to hear ringback or call processing tones when the call is answered.

This COS option prevents the system from sending the answer message allowing calls to progress normally.

This COS option should only be enabled on a end node; not on a transit node. Do not enable this COS option on DPNSS trunks.

No

Select "Yes" to enable trunks to use trunk calling party identification feature access codes to permit the outpulsing call origination information on the trunk. A trunk will then recognize trunk calling party identification on incoming calls. Select "No" and the system will not complete the call if a trunk receives trunk calling party identification. See the System Feature section under Advanced Analog Networking, for operation details.

Yes

Select "Yes" for both a station and trunk, and the station user can use the Trunk Flash feature on that trunk.

No

Select "Yes" to allow a station user to transfer an external call to another external destination and have the two external parties connected through the trunks at the Central Office (CO) or SIP service provider.

See Two B-Channel Transfer for details.

No

Select "Yes" to permit the voice mail system to uniquely identify the party that is receiving a message. The called party's display will include the forwarding type followed by the directory number.

No

Enter a value in the range of "5" to "20" seconds in increments of one second. This timer defines the length of time that the system waits before it returns dial tone to an ONS port. If the timer is set to "5", the system returns dial tone in 5 seconds.

5 seconds

Enter a number between "2" and "12" which will define the fixed length of the account code. After the specified number of digits has been dialed, the system will attempt to verify the code.

NOTE: To allow users to enter Account Codes of any length from two to 11 digits, use the default setting (12 digits).

12 digits

Select "Yes" to verify account codes and have the system return dial tone or reorder tone.

No

Select "Yes" to force the station user to input an independent account code before any call processing functions are performed. Independent account codes are verified by the system before resource access is granted.

No

Select "Yes" to force the station user to input an account code after dialing the extension number (the route of the call must be set to "N" in the ARS Routes form). The account code should be 2 to 12 digits and is used for billing purposes. It is not verified by the system.

No

Select "Yes" to enable the use of the non-verified account code feature access code. This permits the entry of an account code from 2 to 12 digits that may be used for billing purposes. This account code is not verified by the system when it is entered.

Yes

This timer defines the length of time in minutes for which calls will be queued at all attendant consoles before switching the console to Absent mode (busy out). Enter a value from 1 to 1440, where an entry of 1440 will turn off the Attendant Busy Out timer. Entering "1440" for Attendant Busy Out Timer disables the feature for that COS.

10 min

Select "Yes" to change the attendant Function Key to a toggle operator present/absent feature key. This option applies to only the 5540 IP Console.

NOTE: The last attendant present cannot use this key to set the console to absent.

No

This option applies to devices configured as call screeners of other DNs that are in DND state. Select "Yes" to support Call Screening and allow changing of the screening device Ring Type (Ring or No Ring), depending on the status of the Call Screening feature: feature ON = Ring, feature OFF = No Ring.

This option applies to devices being monitored by other devices, when the Call Screening feature is enabled. Select "Yes" to allow the screening device to receive and route back calls when the monitored device is in DND state. The routed calls override the DND and rings the monitored device's prime line.

Select "Yes" to allow a station to initiate conference calls by dialing, in turn, the station or external numbers of all conferees, flashing the switchhook and dialing the conference call code, or by pressing the Trans/Conf softkey, between each call completion.

Yes

This option disables the tone that users hear when a conference call is established.

NOTE: This feature may violate provincial, state, or federal statutes including without limitation criminal, or privacy legislation. VARs, and customers are hereby warned to check local laws to ensure that use of this feature does not contravene any such statutes.

If all parties in a conference have this option set to "Yes" in the COS of their phones, a tone is not played when a

• conference is set up

• new member is transferred into a conference

• conference call is transferred

• conference is set up via the privacy release feature

• member in the conference is replaced.

All parties in the conference must have this option enabled in their COS; otherwise they all hear the tone.

No

Select "Yes" to allow users to change their Do Not Disturb (DND) status. When enabled, DND prevents the station from ringing on incoming calls. The caller is presented the DND tone.

Yes

Select "Yes" to allow a user to set/cancel Do Not Disturb on other phones in the local or remote network.

NOTE: Consoles require this option to allow attendants to change the Operator Present/Absent state of other consoles in the network.

Yes

Select "Yes" to allow a station to be permanently set in Do Not Disturb. It eliminates the need to dial the do not disturb feature access code.

No

Select "Yes" to allow stations with DND Override - Allowed enabled to override DND.

Yes

Select "Yes" to override DND only by stations with DND Override - Accept enabled.

No

Select "Yes" to automatically override DND even if DND Override - Allowed is disabled on the station overriding.

No

Select YES for all the devices that uses the NG911 Vendor Application such as MIVBC, Minet MiCollab, and 3rd Party SIP/Minet Softphones.

No

Select Ringer, Medium or High to set the audio level for an emergency call.

Ringer

Select "Yes" to present an emergency tone to an attendant console each time an emergency call occurs. 'Emergency Call Notification - Visual' must also be set to "Yes" to enable this option.

NOTE: This option applies to consoles only. Sets receive audible notifications by being in an Emergency type Hunt Group.

No

Select "Yes" to present a visual display to an attendant console each time an emergency call occurs. This option is a prerequisite for 'Emergency Call Notification - Audio'.

NOTE: This option applies to consoles only. Sets receive visual notifications by being in an Emergency type Hunt Group.

No

Select "Yes" to allow users to change their Group Presence status.

NOTES

• This option is not required to change a Personal Ring Group member's group presence status.

• The LED associated with a Group Presence feature access key will indicate Group Presence status regardless of this COS option.

No

Select "Yes" to give a user control over the Group Presence status of other users.

No

Select "Yes" to display the VIP status of a guest room while engaged in a call. Typically. this option is enabled for hotel administrative phones. Applies to phones only the except the 5505 SIP Phone. Attendant consoles display VIP status with or without this option in its Class of Service.

No

Select "Yes" to allow a guest room industry-standard telephone to be used as a room monitor extension. The monitor provides a one-way audio call path from the guest room handset microphone to a listener device.

No

Select "Yes" to allow a line, trunk, or attendant console to listen to a hotel room monitor extension.

No

Select "Yes" to allow users to set or cancel a personal wake-up call using feature access codes.

No

Select "Yes" to allow users to remotely set or cancel a wake-up call using feature access codes.

No

Select "Yes" to allow a station to enable and disable message waiting notification on another station.

Yes

Select "Yes" to prevent the Ring/Message Waiting indicator lamp that is located at the top of the set from flashing when a user has a message. Instead, the indicator lamp beside the Message key flashes to indicate the presence of messages.

This option only applies to the following sets:

• 5212, 5224, 5304, 5312, 5324, 5320/5320e, 5330/5330e, 5340/5340e, and 5360 IP Phones

• 5560 IPT

• Navigator

If you change this option, be sure to inform users of  the Message Waiting notification method in use.

No

Select "Yes" to cause message waiting notification to take the form of a tone every time the station goes off-hook while message notification is in effect.

NOTE: This is a Message Center feature. Message Center is a feature of the Superset 700 console, which is not supported by the MiVoice Business system.

No

Not Applicable.

NOTE: This is a Message Center feature. Message Center is a feature of the Superset 700 console, which is not supported by MiVoice Business.

Yes

Select "Yes" to allow any attendant console to find out the message waiting status of any station.

Yes

Select a value from 00 to 23 (Hour) and from 00 to 59 (Minute) to indicate at what time to start ringing stations with message waiting ringing feature.

Blank

Blank

Select a value from 00 to 23 (Hour) and from 00 to 59 (Minute) to indicate at what time to stop ringing stations with message waiting ringing feature.

Blank

Blank

Select "Yes" to allow erasure of a voice mail callmeback message.

No

Select "Yes" to allow you to activate or deactivate the message waiting lamp on an ONS CLASS set.

NOTE: This field must be set to "No" for non- CLASS sets.

No

Select "Yes" to allow an incoming call to an IP telephone prime number to be answered automatically and connected to the sets speaker and microphone.

The caller receives one second of audible ringing tone and is then connected to the extension. The extension user hears a single ring as an indication of the incoming call. The station user can originate calls in the normal manner.

Do not enable Auto-Answer on SpectraLink Wireless Telephones.

Yes

Select No to disable the Auto Answer disconnect tone. The Auto Answer disconnect tone indicates that Auto Answer Allowed is enabled for the user. When the other party terminates the call first, the Auto Answer disconnect tone is presented to the user followed by the dial tone .

Yes

Select "Yes" to allow the user to disconnect a call in progress by selecting another ringing line on the set. The option applies to multi-line devices (IP Phones) only. If the user wants to keep the first call, they must put it on hard Hold before selecting the ringing line. (Requires Call Hold COS option.)

The default (No) automatically puts the call in progress on hard hold when the ringing line is selected.

No

Select "Yes" to prevent two parties from being connected when the station that has placed one of them on hold goes on-hook. Does not apply to attendant consoles.

No

Select "Yes" to allow calls from an extension to override any call redirection features, such as call forwarding, that are enabled on the destination extension.

No

Select "Yes" to allow calls over a trunk to numbers in the Calling Party Pays list and to identify a trunk as a Calling Party Pays trunk.

No

Select "Yes" to perform COR validation on the digits that a caller dials after receiving secondary dial tone from the PSTN.

No

Select "Yes" to permit a person other than an attendant to control the Day/Night mode of operation of the system.

Yes

Select "Yes" to restrict IP telephones from sending Call Me Back messages. The "Leave a Msg" soft prompt is not displayed and/or the message LED on the set initiating the call does not flash; this informs the user that Call Me Back messages are disabled.

No

Select "Yes" to allow an alternate answer point for all DID trunks, from a station or console for which the feature is enabled.

No

Select "Yes" to allow a person to directly seize a trunk from any station that has this option enabled. All toll control, COR, and ARS checking is bypassed.

Yes

Enter a digit string up to 7 digits long to the first key in the row of 4 keys on certain ONS stations.

Blank

Enter a digit string up to 7 digits long to the second key in the row of 4 keys on certain ONS stations.

Blank

Enter a digit string up to 7 digits long to the third key in the row of 4 keys on certain ONS stations.

Blank

Enter a digit string up to 7 digits long to the fourth key in the row of 4 keys on certain ONS stations.

Blank

Select "Yes" to permit a member of the site communications management team to invoke test procedures for an IP telephone (in conjunction with an optional account code and an associated feature access code).

No

Select "Yes" to allow the user of a IP display telephone to read message center and call-me-back messages for any of the telephones listed above. A message center password may be assigned to the telephone set if the user wishes the messages to remain private.

NOTE: Message Center is a feature of the Superset 700 console, which is not supported by the MiVoice Business system.

No

Select "Yes" to allow the user of an IP display telephone to listen to music on the sets speaker when the set is idle. Music On Hold must be provided for this feature to be activated.

NOTE: Do not enable for Symbol Wireless phones, SpectraLink Wireless phones or 5560 IPTs.

No

Select "Yes" to allow the user of an IP multiline telephone to dial numbers from the keypad without going off-hook.

NOTE: This option MUST be set to "No" when using embedded voice mail to avoid phantom calls to the operator.

Yes

Select "Yes" to permit users of the 5020 IP Phone, 5212 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5220 IP Phone, 5220 IP Phone (Dual Mode), 5224 IP Phone, 5312 IP Phone, 5324 IP Phone, 5320/5320e IP Phone, 5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone, Navigator, 6905 and 6910 IP Phones to access the Phonebook feature. For the 5140 and 5240 IP Phones, set this option to "No".

NOTES

• For sets equipped with the blue Menu (Applications) key, setting this option to "No" only removes access to the Phonebook softkey (call control directory). It does not prevent the user from programming and accessing the Phonebook using the Application key (SAC directory).

• This option does not applies to the Phonebook (Contacts) application  on 6900 series phones.

Yes

Select "Yes" to ensure the station cannot receive a call directly from a DID trunk.

No

Select "Yes" to allow the designation of ONS CLASS sets.

No

Select "Yes" to allow programming of ONS lines to provide internal ringing for incoming external calls.

No

When set to "Yes", this option removes restrictions defined in the Interconnect Restrictions form when a transfer is initiated by any device.

NOTE: This option is set on the switch initiating the transfer and overrides interconnect restrictions between the transferred party and the transfer recipient.

No

Select "Yes" to force an external call, after it is transferred back to the original destination, to recall the transferring party instead of following any system call rerouting or call forwarding in effect at the original destination.

To illustrate the behavior of this option, consider the following scenario:

When Party A is busy or away from his phone, his calls are routed using Call Rerouting Always Alternative to an attendant group. All attendants in the group have the Force Recall option enabled in their Class of Service.

An outside caller (Party B) places a DID call to Party A. Because Party A is on the phone, the call is sent to the attendant group where it is answered and transferred (unsupervised) back to Party A who is still busy. The call camps onto Party A. After the camp-on timer expires, the call returns to the same attendant on the Recall key.

The same behavior applies to calls transferred with supervision and to calls recalling because the original destination (Party A) failed to answer.

Likewise, when the original destination is call forwarded to another extension. If that extension is busy or not answering, the call goes to the attendant group. Because of the Force Recall option in the attendant COS, the call will return to the transferring attendant rather than following the call forwarding in effect on Party A's extension.

The option applies to incoming external calls only and works in a DPNSS cluster environment provided that all switches in the cluster have 3300 ICP Release 8.0 software. It also works over SIP trunks and when the transferring party is a set or a console. It does NOT work when the call is transferred to an external number.

NOTE: For correct operation, the value of the No Answer Recall and Camp-on Recall timers in the call destination party's (Party A) COS must be less than the Call Rerouting Timer in the System Options form; otherwise, the call will follow the Call Rerouting First or Second Alternatives.

See also Attendant Recall for programming requirements in a cluster or network.

No

Select "Yes" to permit the user to access the various redial features such as last number redial and repeat last number saved.

NOTE: Setting this field to "No" does not prevent the user from accessing the Call History and redial information using the blue Menu (Applications) key (if available on the set).

Yes

Select "Yes" to replace the Phonebook softkey on set displays with the Voice Dial softkey (the Phonebook softkey moves to the SuperKey menu). Select "No" and the Voice Dial softkey is available through the Phonebook sub-menu.

NOTES

• To complete the programming, enter the directory number of the Mitel Speech Server voice recognition system (or MiCollab Nupoint UM equivalent) on the System Access Points form.

• If the Multiline Set Phonebook Allowed option is also set to "No", there is no access to the Voice Dial softkey.

No

Select "Yes" to assign trunk call charges to the Default Billing Number for the device's zone instead of the user's billing number (as assigned in the Associated Directory Numbers or User and Services Configuration form), when both are configured.

If this option is enabled, but a device's Default Billing Number is not configured, no billing number will be sent to a SIP trunk gateway.

If there is no billing number assigned to a user and the Default Billing Number is configured, this option will be ignored.

For more information, see Call Billing for SIP Gateway.

No

Select "Yes" to enable the Voice Mail Softkeys feature.

No

This option applies to 5020, 5212, 5215, 5220, 5224, 5312, 5324, 5320/5320e, 5330/5330e, 5340/5340e, 5360 IP Phones, 5560 IPT, Navigator, 6905 and 6910 IP Phones. Select Yes to limit the Phonebook Lookup results to directory names that share the user's location. On sites that have a large telephone directory, this option reduces the number of possible matches.

When set to No, the Phonebook Lookup feature searches the telephone directory for all matching names regardless of Location.

NOTE: This option does not apply to the Phonebook (Contacts)application on 6900 series phones.

No

This option applies to 5020, 5212, 5215, 5220, 5224, 5312, 5324, 5320/5320e, 5330/5330e, 5340/5340e, 5360 IP Phones, 5560 IPT, Navigator, 6905 and 6910 IP Phones. Select Yes to display, the user's location after the phonebook search function displays the user's directory number and name. The display alternates between the name/number and location every 2 seconds.

NOTE: This option does not apply to the Phonebook (Contacts)application on 6920, 6930, 6940 and 6970 IP phones as location is always displayed.

No

Select "Yes" to automatically save the recording on hang-up. If set to "No", you must press the Save softkey prior to hanging up or the message is erased upon termination of the call.

TIP: You will not be able to put DID calls on hold with this option enabled.

No

Select "Yes" to automatically start a recording every time the telephone is answered. This COS option applies to trunk calls only. It does not apply to calls between extensions on the same system.

No

Select YES to automatically record external outgoing calls that are made from system extensions to destinations on the Public Switched Telephone Network (PSTN). Recording begins when the call is answered at the PSTN destination.

No